Courses are listed in order by day and appearance. Simply click on the title of each presentation to learn more about that session.

Friday, January 29

Runkle

Ken Runkle

When it comes to treatment acceptance, the most important understanding that any dentist can realize is to understand the difference between case acceptance and case completion. In this talk, we will describe the differences between case acceptance and case completion, how to measure them and how to achieve them. Your production and your collections will increase because of this presentation. 

Upon completion of this session, you should be able to:

  • Understand how to measure case acceptance 
  • Understand how to measure case completion

About Ken Runkle:

  • Speaker and consultant for dental professionals throughout America on the subjects of personal and practice development.
  • Founder and president of Paragon Management Associates, Inc.
  • 30+ years of consulting with over 1,000 dental practices, Ken delivers strategic and commonsense solutions upon which to build an efficient and consistently growing practice.

Lecture, up to 40 minutes
Practice Management and Human Relations, AGD Subject Code 550

Harris-sm

Lincoln Harris, BDS

Informed consent is a valuable tool when communicating with our patients about the benefits and risks of treatment vs. no treatment. Most dentists see this as roadblock to case acceptance, when, in fact, the reverse can actually be true. In this presentation, Dr Harris uncovers ways to effectively explain the overall health benefits of treatment, allowing patients to make more informed decisions and resulting in higher case acceptance. 

Upon completion of this session, you should be able to:

  • Converse with your patients to get a better understanding of their needs. 
  • Incorporate the overall health benefits as an important component of informed consent.

About Lincoln Harris:

  • In-demand teacher who has presented at international and domestic events for more than two decades
  • CEO of RipeGlobal
  • Maintains a thriving private practice in Bargara, Australia

Lecture, up to 60 minutes
Practice Management and Human Relations; AGD Subject Code 550

Saturday, January 30

Auger

Amber Auger, RDH, MPH

The battle between dentists and dental hygienists had a massive spotlight shine on it during the COVID-19 pandemic. Over the last decade, the underground culture of frustration and lack of respect for one another has multiplied rapidly. This has created a belief that RDHs are only in the profession for money. Instead of a culture that once mentored and encouraged their teams, dentists are left to believe their team will never be loyal. This tension among the team not only affects one another, it can be felt by patients in the practice and inhibit the growth of the business. The truth is the culture of the practice can be changed when the leadership team takes thoughtful attention to make each team member feel valued, respected, and a part of a greater mission. This course is designed to identify weak areas in each team member's emotional intelligence and establish strategies for effective communication. 

Upon completion of this session, you should be able to:

  • Identify how to create a joyful culture of collaboration among your dental team. 
  • Discover how to easily communicate both positive and constructive feedback to your team members without confrontation.

About Amber Auger:

  • Bachelor’s degree, dental hygiene, University of New Haven
  • Master’s degree, public health, University of New England
  • Practicing dental hygienist and clinical innovations implementation specialist

Lecture, up to 40 minutes
Practice Management and Human Relations; AGD Subject Code 550

*Team Pass add-on 

Gottlieb

Geri Gottlieb

Be accountable. Be vulnerable. Build trust. These are just a few of the prescriptions practice management coaches often write dental staff members seeking to create a cohesive team. Certainly these actions or attributes are important - perhaps even vital - to the functioning of a great team. But where do they come from, and how do we acquire them? What I’ve learned over the better part of a decade studying and advising dental teams is that the strength of the team is each individual staff member and the strength of each staff member is the team (to paraphrase Zen Master Phil Jackson, the winningest coach in the history of basketball). In order to build a truly effective team, we must start with ideal team members. In this presentation, I will discuss the core and essence of a cohesive team.

Upon completion of this session, you should be able to:

  • Articulate the three tangible characteristics of an ideal team player.
  • Identify one area or characteristic they can improve in themselves.
  • Initiate a team discussion on what it takes to build a more cohesive and higher functioning team.

About Geri Gottlieb:

  • Owner, GG Practice Coaching & Development
  • Certifications: adult learning, behavioral therapy, the five behaviors of a team, and DiSC behavioral assessments
  • Former lead coach with ACT Dental Practice Management

Lecture, up to 50 minutes
Practice Management and Human Relations; AGD Subject Code 550

*Team Pass add-on 

Hamilton

Tristan Hamilton, DDS, M. Arch

The COVID-19 pandemic has uncovered opportunities for traditional dental practice design to improve. Through smart space planning, air quality considerations, and proper material selections, dental design optimizations can help fight infection and increase peace of mind - all while creating a happier and more productive workplace. In this course, learn the latest evidence-based planning and design techniques to help treatment plan a smarter, safer and healthier office.

Upon completion of this session, you should be able to:

  • Understand how separation of spatial zones can promote infection control and boost productivity.
  • Learn how to account for new functional and psychological needs in the dental office in response to COVID-19.

About Tristan Hamilton:

  • Masters degree, architecture, Andrews University
  • Doctorate degree, dentistry, Loma Linda University
  • Practiced architecture in Washington, D.C., where notable projects included the Las Vegas City master plan, Vanderbilt University masterpPlan, and numerous United States embassy renovations
  • Practices dentistry in North Carolina and at the Church Street Clinic, Grenada

Lecture, up to 40 minutes
Practice Management and Human Relations; AGD Subject Code 550

Lacoursiere

Allison Lacoursiere, RDA, OA, CPC, ELI-MP

Clear aligners offer both patients and the practice many benefits, yet most practices do not maximize their potential. Create a high performing team to help your patients improve their quality of life and become raving fans. Make it easy for patients to say YES to treatment and keep more production in-house.

Upon completion of this session, you should be able to:

  • Recognize the opportunity clear aligners represent in transforming patients, careers and the practice.
  • Define the characteristics of a strong clear aligner leader and the associated job processes.
  • Learn how to nurture and develop a team of high performing professionals.
  • Create a culture that encourages a collaborative, whole team approach and celebration.
  • Discover how to start more clear aligner cases by building trust and connection through social media marketing.
  • Explore how and why to diversify your clinical offerings through teledentistry.
  • Gain systems for maximizing resources and production while serving patient needs remotely through virtual care.

About Allison Lacoursiere:

  • Created the Clear Aligner Systemization methodology
  • Incorporated a system that generated $80,000/month in clear aligner production
  • Member, International Coaches Federation
  • Certified Transformational Trainer, LionSpeak
  • Team member and competitor on the Bermuda National Beach Volleyball Team
  • Certified personal trainer and yoga instructor

Lecture, up to 40 minutes
Practice Management and Human Relations; AGD Subject Code 550

*Team Pass add-on 

Satterfield

Hunter Satterfield, CPA

Spring’s practice closures brought volatility and confusion to dental practices. When production dropped seemingly overnight, reduced cash flow impacted not only the business, but also the home for many practice owners. No practice was untouched by the pandemic.

CPA and partner Hunter Satterfield flips this year’s uncertainty into a roadmap for future financial security. Taking the lessons learned from 2020’s shutdowns, stimulus dollars, government regulations and legislation, he shares the key initiatives doctors need to take to be prepared and confident with whatever the new year has to hold.

Upon completion of this session, you should be able to:

  • Identify tax strategies to improve cash flow and support market volatility.
  • Set a realistic business and personal financial plan to help you meet your long-term goals, even through times of adversity.

About Hunter Satterfield

  • Bachelor’s degree, business administration, University of Texas at Austin
  • Master’s degree, professional accounting, University of Texas at Austin
  • Certified Public Accountant
  • Investment Advisor Representative

Lecture, up to 50 minutes
Practice Management and Human Relations; AGD Subject Code 550

Sunday, January 31

Cohen

David Cohen, Esq

Often, dentists want to expand from a single to multiple practice locations to increase prestige, presence in the marketplace, and, of course, the bottom line. However, sometimes they get caught up in the moment and fail to understand what is required to bring that vision to fruition in a financially and personally rewarding fashion. During this session, Mr Cohen will discuss the top 10 pitfalls of multi-practice ownership and how to avoid those traps for the unwary.

Upon completion of this session, you should be able to:

  • Grasp the legal concepts involved in owning multiple practices.
  • Understand the legal terms used in the documents associated with these transactions.
  • Decide whether multi-practice ownership is right for you.

About David Cohen:

  • Owner, Cohen Law Firm, PLLC, which specializes in helping dentists and specialists with their legal business transactional needs, including practice purchases, sales, partnerships, associateships, and business structuring and formation.

Lecture, up to 50 minutes
Practice Management and Human Relations; AGD Subject Code 550

Duncan

Teresa Duncan, MS

Dental benefit trends impact both in- and -out-of-network offices. The economics of your practice rely on your insurance system’s standard operating procedures and how well they are followed. If you are considering changing your participation positions, then let’s make sound decisions based on accurate reporting.

Upon completion of this session, you should be able to:

  • Identify upcoming industry changes and how they affect you.
  • Understand why documentation drives revenue.

About Teresa Duncan:

  • Master’s degree, healthcare management
  • Member, National Speakers Association
  • Member, National Association of Dental Plans
  • Named one of the Top 25 Women in Dentistry
  • Author, Moving Your Patients to Yes: Easy Insurance Conversations

Lecture, up to 50 minutes
Practice Management and Human Relations; AGD Subject Code 550

Sharifi

M. Nader Sharifi, DDS, MS

Strong practice philosophies can be developed for any aspect of the practice proving beneficial to the doctor, the staff and the patient making them a win-win-win concept. When we can share consistent and constant decisions that are well rooted in science or success our staff and our patients are comfortable to follow that lead and carry out the concept. We can have specific decision-making processes regarding how to restore a tooth, when to refer, how to schedule certain procedures even when payments are due. In this program we will discuss a wide variety of strong philosophies that have proven beneficial over the years in my practice.

Upon completion of this session, you should be able to:

  • Understand how supported constant messaging streamlines our practice
  • Review a variety of aspects of our office that could have beneficial philosophies

About Nader Sharifi:

  • Certificate in prosthodontics and a masters degree in biomaterials, Northwestern University.
  • Received his dental education at the University of Illinois.
  • Maintains a full-time private practice of prosthodontics in Chicago’s downtown loop.
  • In 2007 Chicago Dental Society honored him with the Gordon Christenson Distinguished Lecturer Award.
  • Honored with Fellowship in the American College of Dentists and Membership in the American Academy of Restorative Dentistry – both in 2010.

Lecture, up to 20 minutes
Practice Management and Human Relations; AGD Subject Code 550