SCOTT MCKAIN, CSP, CPAE

If you lead like everyone else, you’ll get the same team delivering the same results as everyone else—and that’s not good enough in today’s world. In this program, Scott McKain teaches dental practice owners how to become more distinctive leaders in order to expand their team’s ability to deliver extraordinary results.

Upon completion of this session, attendees should be able to:

  • Define the four key elements of distinctive leadership.
  • Discover how to be creative while enhancing clarity about results.
  • Understand the single most important element in dental practice leadership communication.

Lecture, Up to 1.0 Hour
Self-Improvement, AGD Subject Code 770
Speaker Bio

JAMES CATHCART

Over the past four decades, time management has flourished into a multi–million dollar industry. From Day Timer to David Allen’s Getting Things Done, each approach has offered myriad ideas designed to help each of us deal with the many challenges that stem from constant changes in tools and technology. Many of these approaches add great value and have positively impacted the lives of millions of individuals. The problem is that time management is a myth; no one can help you manage time. It is an ever-flowing force of nature that no one is capable of controlling. So, what can we manage? In this lively and entertaining presentation, productivity expert James Cathcart talks about increasing our productivity in a world where productivity is under constant siege.

Upon completion of this session, attendees should be able to:

  • Understand and leverage the most effective productivity tool they have: their brain
  • Distinguish between what’s truly important and what’s merely urgent and make their choices accordingly.

Lecture, Up to 1.0 Hour
Practice Management and Human Relations, AGD Subject Code 550
Speaker Bio

MARK D. GROSSMAN

The ability to negotiate is in many ways the most important skill a senior executive or dentist CEO can have. In this session, Mark Grossman—a lawyer, author, negotiator, and professional speaker—will give you the benefit of what he learned in his 30-plus years as a negotiator. Join this keynote session and gain substantive knowledge and skills to become a better negotiator and leader in your practice and in your life.

Upon completion of this session, attendees should be able to:

  • Know their BATNA, ie, their best alternative to a negotiated agreement.
  • Identify and hone important negotiating skills.
  • Understand the importance of empathy as a negotiating skill. 
  • Identify and trade their trivial points to win valuable concessions.
  • Increase their confidence in their negotiating abilities.

Lecture, Up to 1.0 Hour
Practice Management and Human Relations, AGD Subject Code 550
Speaker Bio

MARK SANBORN, CSP, CPAE

How do you keep getting better when you’re already the best? Or what happens when complacency, outdated thinking, or weariness stunts performance? What do you do when growth stalls, or when your dental team is working below its true potential? You’ve got to pursue your true potential. Today’s top performers and top companies often experience a crisis once they’ve moved into the #1 spot. It’s easy to become complacent and rest on past accomplishments while competitors are biting at your heels. When you’re #1, there is nobody to emulate. You either keep increasing your lead or run the risk of being overtaken by #s 2, 3, 4, or 5. In this presentation, Mark Sanborn will coach you and demonstrate simple, proven, and highly effective ways to gain momentum and leave dental practice inertia behind.

Upon completion of this session, attendees should be able to:

  • Understand why top performers must go beyond simply “achieving the goals” or “making their numbers.” .
  • Learn why “taking action” isn’t enough (and what really is).
  • Apply tips learned on how to become laser-focused each day and do those things that produce the biggest results (learn the specifics, not the generalities).

Lecture, Up to 1.0 Hour
Practice Management and Human Relations, AGD Subject Code 550
Speaker Bio

BREAKOUTS (CHOOSE ONE)

1. ANGELA BROWN

In this session, Angela Brown will share how top leaders inspire and galvanize their teams to work passionately and become completely invested in the mission. Participants will learn how great leaders set the vision, mission, and expectation for success. Brown will teach you how to develop team members who enthusiastically own their role and are invested, committed, and accountable for their performance. The session will include how to create a performance plan that guarantees ownership and accountability from team members, and much more. When you have a team of players who are committed and accountable to the mission, it frees you as a leader to focus on other important aspects of your enterprise.

Upon completion of this session, attendees should be able to:

  • Inspire and galvanize their teams to work passionately and become completely vested in the mission.
  • Create a performance plan that guarantees ownership and accountability from team members who drive their own success.

Lecture, Up to 1.0 Hour
Practice Management and Human Relations, AGD Subject Code 550
Speaker Bio

2. JAMES CATHCART

Studying the lives of some of the world’s most influential leaders reveals a clear and compelling truism: Enduring leadership can only be achieved when people are consistently willing to follow. John Maxwell once said, “If you are a leader and no one is following you, you’re just out for a walk.” Whether you are leading a large group, a smaller solo practice, or a family, leadership requires more than formal authority. In this breakout session, James Cathcart will lead a discussion on what makes people willing to follow someone, even through difficulties and hard times.

Upon completion of this session, attendees should be able to:

  • Explore the relationship between formal and informal authority
  • Understand the components of character and competence and how they inspire confidence.

Lecture, Up to 2.0 Hours
Practice Management and Human Relations, AGD Subject Code 550
Speaker Bio

3. MIKE HOURIGAN

Many view negotiation as a mysterious process; others see it as manipulation or dirty tricks. Good negotiation is a healthy process, where everyone leaves the table feeling good about the outcome, themselves, and—most importantly—each other. From buying a car to making a multi–million dollar corporate purchasing decision, the skills are the same and everything counts! Each negotiation can be the beginning of the next negotiation and every negotiation has a beginning, middle, and end. The key to successful negotiation is making sure it is following your GPS system and getting you to your desired destination. Mike Hourigan will show you how to remain confident by staying in control of any negotiation situation. Don’t enter into another high-stakes negotiation—including buying a car or house—without learning these powerful skills

Upon completion of this session, attendees should be able to:

  • Get what they want through negotiation.
  • Learn their negotiating strengths.
  • Develop their own negotiation agenda.

Lecture, Up to 2.0 Hours
Practice Management and Human Relations, AGD Subject Code 550
Speaker Bio

4. SCOTT MCKAIN, CSP, CPAE

Your practice’s culture will always trump your practice’s strategy, because culture determines how we execute. Yet, in this time of so many diverse generations and cultures working together in your practice/business, how do you develop a culture that creates distinction? In this program, Scott McKain helps you develop a game plan that respects our differences and helps you draw strength from our diversity.

Upon completion of this session, attendees should be able to:

  • Understand why “different” from how you do it doesn’t mean “incorrect” in how it’s done.
  • Recognize how generational differences can create distinction when they develop an open, accepting organizational culture.
  • Thrive in a workplace with multiple generations and people who think differently than they do.

Lecture, Up to 2.0 Hours
Practice Management and Human Relations, AGD Subject Code 550
Speaker Bio

5A. MARK SANBORN, CSP, CPAE

What do you do when growth stalls, or when your team is working below its true potential? Leadership expert Mark Sanborn will teach you how to employ his uniquely designed “Potential Matrix” to address specific areas of your practice. The Potential Principle workshop will provide you with the tools you need to see breakthrough improvement in key areas of your life.

Upon completion of this session, attendees should be able to:

  • Determine whether they are living up to their true potential.
  • Understand how to get better and close the gap between how good they are and how good they can be.

Lecture, Up to 1.0 Hour
Self-Improvement, AGD Subject Code 770
Speaker Bio

5B. ANDREW BOYNTON, MBA, PHD

Professor Andrew Boynton’s Catalyst Program is a highly tailored, fast-paced, interactive, and intensive session that will break the painful tradeoff between managing current business performance and finding future growth. In this workshop, you will be given a short burst of management prescription aimed at topics essential to unleashing practice/business growth.

Upon completion of this session, attendees should be able to:

  • Understand the principles of great execution through the power of process.
  • Gain a more meaningful sense of customer insight and value.
  • Utilize the tools and skills learned to get back on the growth track.

Lecture, Up to 1.0 Hour
Practice Management and Human Relations, AGD Subject Code 550
Speaker Bio

TODD WILLIAMS

Patients are forced to navigate a sea of options, with more and more choices appearing by the day. Because of this overabundance, only practices and providers that are truly exceptional will make it into the “ring of consideration.” But what is exceptional in today’s economy? What does it really mean to be the best of the best? Far too many organizations misunderstand what defines true quality—what the patient is actually looking for—and, although they do their best to be the best, they fail. Don’t be one of those practices that tries and fails. Join Todd Williams and learn how to build a rock-solid foundation of indisputable, exceptional quality.

Upon completion of this session, attendees should be able to:

  • Outline the principles of qualifying their practice/business in today’s competitive dental marketplace.
  • Distinguish their practice from the competition.
  • Understand what defines true quality and how to cultivate it in their practice.

Lecture, Up to 1.0 Hour
Practice Management and Human Relations, AGD Subject Code 550
Speaker Bio

Welcome Reception Dinner