Simply put, operations management means getting done what your business needs to get done, and maximizing efficiency along the way. You wear a lot of hats as you facilitate delivery of services to your patients, and team chemistry is important. We’ve found experts to talk about creating an office culture built around engagement, success and trust, and the importance of standards that help the team keep each other accountable. We can’t deny the possible dark side, so this suite also addresses the issues and possible preventative measures you can take to protect your practice from embezzlement.
FUNDAMENTALS OF SUCCESSFUL HUMAN RESOURCES
Tim Twigg
Successful human resources is no longer just about a paycheck. What is your reputation as an employer? Can it be better? Is your practice one where people want to come to work? It comes down to proactively establishing an organizational culture of success. Essential to that goal is building and maintaining a safe and trusting environment. Careful oversight of employment compliance minimizes confusion and misunderstandings, and establishes clear expectations for performance.
In this course you will learn about:
- Proactively minimizing your risks and preventing problems.
- Creating a positive and productive work environment to improve morale and job performance.
A DECLARATION OF INTERDEPENDENCE: HOW TO WORK TOGETHER IN A WORLD WHERE EVERYONE IS YELLING AT EACH OTHER
James Cathcart
In today’s increasingly me-centric culture, you may hear others say, “I don’t care what others think of me. I do things my way.” This may be why customer service is at an all-time low in the marketplace. In a dental office we have to care what others think, at least about some things. We must care what patients think of our quality of service and pricing. We need to care about what others in the office think about our skills and abilities.
In this course you will learn about:
- Creating a common standard of principles and behaviors that your team will hold each other accountable to.
- Navigating diversity with different generations, work style and personality.
EMPLOYEE EMBEZZLEMENT AND FRAUD—PROTECTION, DETECTION AND PROSECUTION!
Don Lewis
On the average, 6 out of 10 healthcare offices are or will be victims of fraud and embezzlement. This seminar gives the attendee take-home, proven internal controls to safeguard their assets. With a goal of empowering you, takeaways include tools to help you recognize fraud and embezzlement and a step-by-step action plan for prevention and prosecution.
In this course you will learn about:
- The reports you need to be reviewing to reduce financial misappropriation.
- The necessity of your daily audit trail.
SOCIAL MEDIA RISK MANAGEMENT: EDUCATION AND POLICY FRAMEWORK TO PROTECT YOUR PRACTICE, EDUCATE STAFF, AND ENSURE POSITIVE ONLINE COMMUNICATIONS
Jesse Miller
As the world continues to connect via mobile devices, text, social media sites, and apps, many dental healthcare professionals are left wondering what social media is and how it impacts the workplace, professional development, and engagement with clients. Policies and expectations of social media communications are necessary for any workplace.
In this course you will learn about:
- Possible negative impacts social media can have on a dental practice, how to assess threats, and designing an audit system.
- Education patients and staff about how mobile technologies are changing in the healthcare experience.
ENGAGING YOUR TEAM ONE AT A TIME
Leigh Branham
This course will provide an in-depth understanding of seven drivers of employee engagement. Learning how to leverage the drivers most relevant to individual members of your patient care team will encourage them to bring their best effort to work each day, which enhances care, patient experience and retention.
In this course you will learn about:
- Identifying the correctable and avoidable root causes of employee disengagement.
- Identifying where you most want to focus your re-engagement efforts.
