Employee engagement efforts reduce staff turnover and improve both productivity and efficiency, which can help your practice retain customers and generate more revenue. Learn more about creating a culture focused on client, partner and teammate success. Clear and defined expectations are essential to this type of environment, as is distinguishing between what is truly important versus merely urgent. This series also includes a look at investing, for yourself and your team, so you all have greater control over your financial futures.
ACCELERATE YOUR LEADERSHIP BRILLIANCE II
Simon Bailey
Organizations face many challenges—the economy, demanding markets and stakeholders, competition, and growth. Attendees will become empowered to use their strengths and develop core skills to collaborate with others, contributing to higher levels of productivity and organizational success.
In this course you will learn about:
- Contributing to client, partner and teammate success by bringing out the best in you.
- Creating harmony in your team and organizational partners, bringing about higher levels of performance.
MANAGING OUR CHOICES RATHER THAN OUR TIME
James Cathcart
Time is an ever-flowing force of nature no one is capable of controlling. In this interactive course, productivity expert James Cathcart will talk about adjusting your focus to what is important—to things that will have serious impact or consequence.
In this course you will learn about:
- Understanding and leveraging the most effective productivity tool we have—our brains.
- Distinguishing between what is truly important versus merely urgent, and making our choices accordingly.
12 LIFE-CHANGING INVESTMENT DECISIONS
Paul Merriman
The right investment decisions are a critical part of a financially successful retirement. In this presentation, Paul Merriman addresses what equity asset classes should you hold in your , how much should you have in bonds so that your portfolio volatility is within your risk and loss limits, and how to you select the best performing funds.
In this course you will learn about:
- Making more money with less risk.
- Having greater control over your financial future.
THREE CRITICAL STEPS TO TEAM BUILDING—WHICH ONE ARE YOU MISSING?
Leigh Ann Faight
There are only three places to give your time and attention when it comes to team building. Regardless of the number of fun activities you plan outside of work, parties or other social activities, nothing beats clear and defined expectations.
In this course you will learn about:
- Calibrating and building confidence within the team to ensure accuracy, commitment and alignment of your treatment philosophy.
- The importance of understanding the language used and keeping it consistent to avoid confusion.
SAY WHAT? MASTERING THE ART OF PATIENT COMMUNICATION
David Schwab
While many patient interactions are clear and proceed as expected, patients occasionally have an incomplete understanding of what is being said to them. This course cuts through the fog of uncertainty and presents clear strategies for dealing with myriad everyday situations that arise in dental offices. Improved communication leads to higher case acceptance, increased patient loyalty, more referrals, and less stress in the office.
In this course you will learn about:
- Confidently conveying the value of dental treatment.
- Using the Listen Empathize Assure Direct system to express empathy and communicate effectively with patients.
